Privacy policy

At Beauty-Scent.co.uk ("we", "our", "us"), your privacy is extremely important to us. 
We are committed to respecting and protecting your personal information and being fully transparent about how and why we use it. This Privacy Policy outlines the personal data we collect, how it is used, who we share it with, and the choices and rights available to you. We aim to offer not just clarity but also reassurance that your data is treated lawfully, fairly, and respectfully.
Effective Date: June 2025


1. Who We Are
Beauty Scent Ltd is a company registered in England and Wales, with our registered office located at Fragrance Quarters, Mosley Road, Trafford Park, Manchester, England M17 1LE. We are the data controller of the personal information you provide to us.

Should you have any queries about this policy or your personal information, you can contact us at:
Email: Customerservice@beauty-scent.co.uk
Post: Data Protection Officer, Beauty Scent Ltd, Fragrance Quarters, Mosley Road, Trafford Park, Manchester, England M17 1LE

2. Information We Collect
We collect personal data in a number of ways, including when you:

  • Purchase or browse products on our website

  • Create an account or subscribe to our newsletters

  • Enter promotions or surveys

  • Interact with us via email, phone, or social media

  • Attend events where our brand is present

Types of data we collect may include:

  • Full name and contact details (email, phone number, postal address)

  • Payment information (processed securely via third parties)

  • Account and order history

  • Marketing preferences

  • Technical data such as IP address, browser type, and usage patterns (via cookies and tracking technologies)

3. How We Use Your Information
We only use your personal information when we have a valid legal basis to do so, including:

To fulfil our contract with you:

  • Process orders and deliver goods

  • Manage your customer account

To comply with legal obligations:

  • Maintain records for tax and legal purposes

  • Prevent fraud and protect our business

For our legitimate interests:

  • Improve our products, services, and website

  • Respond to enquiries and customer service requests

  • Conduct marketing (where lawful and proportionate)

With your consent:

  • Send promotional communications and newsletters

  • Share your data with trusted third parties for their marketing purposes (you can withdraw consent at any time)

4. Marketing Communications
We’d love to keep you informed about our latest collections, special offers, and exclusive events. If you’ve opted in or otherwise shown interest, we may contact you by email, SMS, or similar channels. You can always opt out by:

  • Clicking “unsubscribe” in our emails

  • Updating your preferences in your account

  • Emailing us at customerservice@beauty-scent.co.uk

We only want to send you messages you’ll genuinely enjoy and find useful.

5. Sharing Your Data
We may share your personal data with trusted third parties for the following reasons:

  • To fulfil orders and provide services (e.g. couriers, payment processors, IT support)

  • To manage feedback and surveys

  • For professional services (e.g. legal, accounting, insurance)

  • With regulatory bodies or law enforcement, where required by law

  • Within our corporate group, or in the context of a business transfer or acquisition

We never sell your personal information.

6. Cookies & Analytics
We use cookies and similar technologies to enhance your browsing experience and improve our services. We partner with Microsoft, Google, and Meta to collect anonymous insights on how users interact with our website (heatmaps, session experience insights, etc.). This helps us better understand what works for you.
You can manage cookie preferences through your browser settings. Learn more in our Cookie Policy.

7. How We Keep Your Data Secure
We implement strict safeguards to keep your data safe, including:

  • Secure servers with restricted access

  • SSL encryption on all data transmissions

  • Identity verification for data access requests

  • Confidentiality agreements with service providers

Please note that while we take these precautions, no method of transmission over the internet is entirely secure. Any data you send is at your own risk.

8. International Data Transfers
While we primarily store data within the UK and European Economic Area (EEA), if in future if we decided to transfer data to countries outside the EEA. We ensure an adequate level of protection using:

  • Standard Contractual Clauses approved by the European Commission

  • Other legally approved safeguards

9. How Long We Keep Your Data
We retain your personal data only for as long as necessary to:

  • Fulfil the purposes described in this policy

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

After this, your data is securely deleted or anonymised.

10. Your Rights
Under data protection laws, you have rights including:

  • Access – Request a copy of your personal data

  • Correction – Ask us to fix incorrect or incomplete data

  • Deletion – Ask us to remove your data from our systems

  • Restriction – Request limited use of your data

  • Portability – Ask us to send your data to another organisation

  • Objection – Object to our use of your data, particularly for marketing

To make a request, please email us or write to our Data Protection Officer. We may need to verify your identity using certified identification documents.

11. If You Don’t Provide Your Data
Where data is needed to process your order or comply with legal obligations, we may not be able to provide you with our services if you don’t share it.

12. Changes to This Privacy Policy
We may update this policy occasionally to reflect changes in law or how we operate. We will notify you of any significant changes and will always post the latest version on our website. Continued use of our services confirms your acceptance of the revised policy.

13. Complaints
If you have concerns about how we handle your personal information, please contact us. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/global/contact-us/